Gaya APA
Peppard, J.
(1997).
The essence of business process re-engineering
(
1)
.
Yogyakarta:
Binarupa Aksara.
Gaya MLA
Peppard, Joe.
"The essence of business process re-engineering".
1
Yogyakarta:
Binarupa Aksara,
1997.
Text.